The pay was not adequate compared to amount of work demanded, The Metrics system is an absolute out of reach goal that concentrix/CenterWell Pharmacy would micromanage to meet. The micromanagement alone is stressful especially if you had children at home, your were to be on camera the entire time from login to logout. If a cell phone was detected on camera you faced a write up, if your child just simply walked by and was on camera you were wrote up, the break and lunch time you were allotted were not nearly enough time. As expected back to back calls, zero time to collect yourself between calls. Outgoing calls that 98% of customers on the other line were sick of being called MULTIPLE TIMES DAILY. It is a job that will mentally drain you each day that it physically wears you down. It takes such a toll on your life that there is truly ZERO work and home life balance that they try to say they accomplish. If you are single or at least without children at home this job may suit you, if not I strongly recommend looking else where for work.
