Works if you need money - Contact Centre Associate Concentrix Employee Review

Management don’t care until it affects them. forced to do things that aren’t part of company policy or your contract (at least as far as I’ve read). When the COMPANY’s systems aren’t working, YOU are expected to fix it… unpaid. Upper management couldn’t care unless the numbers look right for them. Your experience as a customer facing employee is completely disregarded. Management harass you if you take more than 5 minutes closing an account and even after you spend 1-2 hours on a call they expect you to be done and on to the next customer instantly. (How am I supposed to write “clear and concise” notes about a call if I’m given no time to do so). If you’ve done EXACTLY what a customer asked and they’re really happy with their time on the call, management DO NOT CARE unless you’ve sold something and shoved 5 different overpriced products down the customer’s throat. Even if the customer states they’re struggling financially at the start of the call. You’re expected to sell to customers no matter the situation even when our product is vastly overpriced compared to the other networks.