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      Concentrix

      Engaged Employer

      Concentrix reviews

      Work here if you don't have another option - Customer Support Advisor Concentrix Employee Review

      2.0
      Feb 12, 2025
      Customer support advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from Home, Salary is ok.

      Cons

      No good benefits. Most of the time you will not be able to help the customer and you will simply need to warp the truth or sell lies to people. Sometimes is justified but almost always there is not a proper solution or information that we can give. Everything is controlled by a merciless algorithm that often gives problems. There are nearly 0 opportunities to progress in the company unless you make friends with specific people. They will push to meet KPIs that are unreal and almost impossible to reach. Some superiors are as toxic as they can be.Don't work here if you can or, if you do, try to find another job asap

      avatar
      Concentrix Response
      1y
      Hello, thank you for your review. That’s the opposite experience we want our game changers to have. We’re disappointed to hear about your concerns with the management and the experienced pressure. We hold our leadership to high standards when it comes to how we treat each other and, Thank you for taking the time to speak your mind. It really does help us improve. If you are willing to share some more information on your experience, please reach out to EB-DACH@concentrix.com. We would like to learn more about your experience and make a change moving forward. Best regards Your Concentrix-Team

      Explore other reviews about Concentrix

      5.0
      Jun 5, 2026
      Game changer
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

      Cons

      Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

      3.0
      Jun 10, 2026
      Help desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid training Always hiring Occasional snacks Some managers are cool

      Cons

      Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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