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      Conduent

      Engaged Employer

      Conduent reviews

      Pros and Cons - Customer Service Advisor Conduent Employee Review

      1.0
      Oct 14, 2025
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The structure of the company is great. They do know how to communicate and get things resolved timely from my expiernce.

      Cons

      Working the APPL project is so robotic that sometimes it seems they forget we are human at the end of the day. To be a beginner coming into this company they have the same expectations for an expert who has been working there over a year.

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      3.0
      Jul 2, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Job as described. This company is a contracting company pretty much and through them I was working for Humana. It was straight forward and as described, but the training Humana provided was a bit hectic and intense, and people were quitting left and right because of how much anxiety it caused.

      Cons

      High anxiety training environment that felt like we weren't fully equipped to do the job. Not having the freedom to get up and away from your desk unless you were specifically on a break. Automatic answering phones.

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