Toxic Leadership and Retaliatory Management - Customer Service Representative Conduent Employee Review

1.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

• The job itself was manageable and the work was straightforward. • Some coworkers were supportive and kind.

Cons

• Management fosters a hostile and retaliatory environment. • Supervisor frequently used demeaning language, including calling employees names and making discouraging remarks instead of offering support. • PTO requests were denied multiple times without clear explanation. • Communication was one-sided — questions in group chats were often ignored or skipped. • Write-ups were issued rapidly and excessively, leaving no room for improvement. • When concerns were reported to higher management, leadership appeared to shift behavior publicly to protect their image rather than address the problem privately. • The stress and anxiety from constant monitoring and nitpicking made it difficult to stay motivated or feel valued.

Explore other reviews about Conduent

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Job as described. This company is a contracting company pretty much and through them I was working for Humana. It was straight forward and as described, but the training Humana provided was a bit hectic and intense, and people were quitting left and right because of how much anxiety it caused.

Cons

High anxiety training environment that felt like we weren't fully equipped to do the job. Not having the freedom to get up and away from your desk unless you were specifically on a break. Automatic answering phones.

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