Poor training and inconsistent supervision in remote role - Customer Service Representative (CSR) Conduent Employee Review

1.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a remote position.

Cons

They say it's 3 weeks of training, but it's actually 1 week of poor training before they throw you on the phone with a website to use to figure out what you're doing and talk about your calls briefly at the end of the day. I was there just under a year and had 3 different supervisors and 3 different Team Leads, one supervisor never even responded to messages / questions.

Explore other reviews about Conduent

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good management with team leads

Cons

Hard to please everyone there

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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