Working from Home doing Tech Support - Customer Care Assistant Conduent Employee Review

4.0
Jan 10, 2017
Recommend
CEO approval
Business Outlook

Pros

1) Results Based Compensation in addition to base pay. 2) Benefits (Medical HDHP with HSA, Dental, 401(k) with match, Short Term Disability, Company Paid Long Term Disability, Company Paid Life Insurance 3) Work from Home 4) Paid Time Off 5) Very accommodating of disabilities. 6) Full time work with overtime often available 7) Occasional prizes 8) Room for growth within your project

Cons

1) 401(K) match doesn't begin until you have been with the company for a year and is only 50% vested after 2 years. To be fully vested, you need 3 years with the company. 2) The company raised the delectable for the medical plan from $1400 to $2000. They also stopped contributing to the HSA plan for the first year of employment. 3) The system used to chat with your coworkers is insufficient. Rather than have set chatrooms to join, People must constantly be added to multi-person conversations. This can make it a challenge to find the right conversation and someone to add you to it. 4) Paid Time Off doesn't begin to accrue until you have been with the company for six months. 5) Mandatory overtime is frequent during busy periods. 6) Employee appreciation should be more frequent and ingrained in the company culture. It may be the case in physical locations, but I haven't found it to be when you work from home. 7) Disconnected from the rest of the company. When you start with a specific project, it seems that you will stay within that project.

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5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good management with team leads

Cons

Hard to please everyone there

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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