All about metrics - Customer Service Representative Conduent Employee Review

2.0
Feb 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are decent.

Cons

Very high-stress environment. Only interaction with management was when things went wrong. The main metric they gauge performance on is random customer satisfaction scores. If the customer called in asking for the moon, and you couldn't give them the moon, and the gave you a negative score because of it, it counted against you.

Explore other reviews about Conduent

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great team work, lots to learn

Cons

Building is outdated, Atmosphere is not great.

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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