Customer care Dispatch - Customer Service Representative/Dispatcher Conduent Employee Review

1.0
Jun 29, 2017
Recommend
CEO approval
Business Outlook

Pros

The Reps on the floor.

Cons

Only take this job if you are desperate....... 13.50 and hour..the Manager of that department is the worst.. they have went through 20 people in the last year and now I know why. Employees have sued them for discrimination, If you are Muslim, Gay or not in the clique they will openly talk about you and set you up to fail. The management does not have a clue of what the job entails or how to do it, they are more worried about your cell phone being inside your desk. They will sell you a dream in the interview on how this will lead to a level 2 promotion and full time, do not fall for it. Management will watch you on camera to see how many times you get up from your desk, YES... you are under surveillance the whole time All the employees hate the management and will talk openly about them but once you get in there you will see for yourself. ONLY TAKE THIS IF YOU GET REJECTED FROM BURGER KING OR MCDONALDS. YOU HAVE BEEN WARNED! FYI the manager has a Napoleon complex so he will nit pick with you for every little thing except your performance, you will be working in a warehouse where everyone in every department wears jeans and T Shirts but he makes you dress up to come work in such a dirty place. I do not know how NJT does business with these people. One last thing if you have thin skin for sexual, graphic or bigoted conversations stay away .

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5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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