Pros
Work from home was nice
Cons
Insane metrics. I felt like a hamster running in a wheel being threatened every time I left the wheel. You have 10 seconds between calls. TEN SECONDS. CALLS ALL DAY, EVERY DAY. Trainers that have never been on the phones are training classes. They have no clue the complexity of the calls. All they do is teach you from documents. People started faking technical problems because they couldn't stay on the phones non-stop all day. Others would go into unavailable mode and just face the consequences. During training the call volume was great and we had 5-20 minutes between calls. What they didn't tell us what that they would put us in 173 QUEUES when we were out of training. 173!!!!!! They never told us that beginning January 1st, they were taking on many, many more contracts. They knew we would leave if they told us. These people don't care about humans. They care about money and how much they can squeeze out of the least amount of workers. This is the worst place I have ever worked and I don't think that record will ever be broken.