Look after the customer and the customer will look after Dell - Database Administrator Dell Technologies Employee Review

1.0
Jun 23, 2008
Recommend
CEO approval
Business Outlook

Pros

Talented people to learn from, problem is that most of the really talented people are leaving. Latest technologies and versions to learn and keep mentally challenged.

Cons

Morale is almost non-existent now due to protracted delays in layoffs. Dell more interested in pandering to stock analysts at the expense of customers and employees. No R&D encouraged, Dell continues to fall behind the rest as a result. Company bogged down in bureacracy leading to too many middle managers and paper-pushers and not enough actual real workers. Globalisation has added to confusion and customers report having to talk to 3-4 people at an average of 1 hour on the phone before they can even explain to a support person what their problem is. Management has become so removed from the real world workings of Dell they have lost sight of the customer, who should be No 1 priority. Dell has expectations that one should work nights, weekends and bank holidays with no overtime or time back. Most talented people burn out, others settle into paper-pusher 'non value added' jobs.

Explore other reviews about Dell Technologies

5.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Come here for good benefits and work culture.

Cons

Working with the unknown may seem overwhelming.

1.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

At this point? None honestly.

Cons

They did a complete 180 since I got hired. Came in as remote during COVID and now that they forced most people back to the office, they made us 3rd class citizens in the company. Can't get a raise, a promotion, any spiffs or even the same contests that the people in the office do. This company does not keep promises and has been constantly doing workforce reductions ever year like clockwork for 4 years now. The COO Jeff Clarke is an absolute clown as well, you have to go into the office dressed as business casual, but this guy goes to One Dell World in undersized lame t-shirts every year. Hypocrisy at all levels of this company. Just looking for a good opportunity and I am out, after talking to my co workers I feel like 70-80% feel the same. The tools also suck and are down half the time as well.

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