Good benefits but department facing dissolution due to merger - Customer Service Representative Discover Employee Review

4.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO Healthcare Dental Vision Good managers

Cons

Merger with capital one causing dept to be dissolved

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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