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      Toxic environment with empty promises on promotions - Customer Service Representative Discover Employee Review

      1.0
      Jun 15, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      no pros, outside of other workers, this company was awful to work at

      Cons

      lies and says youll be promoted withina. year if your kpi metrics are good, but only promotes those they want.

      Explore other reviews about Discover

      5.0
      Jun 18, 2026
      Principal cybersecurity analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

      Cons

      Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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