Friendly, acknowledges progression, attempts to keep a call center entertaining. - Customer Service Representative Discover Employee Review

4.0
Mar 30, 2013
Recommend
CEO approval
Business Outlook

Pros

Easy promotions, good benefits, nice people.

Cons

No moving to a dept. you're better suited for before mastering the current one that you're in.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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