Get Real and lets really do the job needed. - Senior Customer Service Discover Employee Review

1.0
Jul 14, 2008
Recommend
CEO approval
Business Outlook

Pros

It is great for those people who have no children or family responsibilities! There are several shifts that are great for people of different work styles and needs.

Cons

There is no concern for employees with children and babysitting problems..there are so many different quotas and percentages that one has to keep track of that the real job one his hired to do must take backseat to looking good on paper not so much for the account manager but for the Team Leader...

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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