Overall good - Senior Strategic Customer Success Manager Docusign Employee Review

4.0
Nov 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Good people, good benefits, good pay, remote work

Cons

limited internal mobility for true remote workers, too much change/internal trainings on new initiatives - lack of focus on what is important

Explore other reviews about Docusign

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

They are great in Managing their Employees

Cons

They are far away from me

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Docusign Response
1mo
We're happy to read your positive feedback about your time with us as a Data Analyst. Your review is appreciated!
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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