Well positioned for a big turn around - Operations Manager Docusign Employee Review

5.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

The company has a solid vision and is creating a new SaaS Category. There is a strong product roadmap with shippable products that is all integrated with one platform Strong leadership team with the ability to execute

Cons

Employee morale is a concern. Some team members seem to latch on to the pre-pandemic timeframe when the company was thriving from Covid headwind and stock prices were elevated. There's a disconnect between employee expectations and the current business realities. We need to realign perspectives - high performance from each individual is vital for driving company growth, which in turn will create opportunities and rewards for everyone. It's a two-way street - the company can deliver more when we collectively raise our game.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
1mo
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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