Pros
I had some very amazing co-workers & a wonderful & dependable assistant manager. Breaks were consistently given- a blessing especially on days where clients seemed particularly grumpy or ill.
Cons
Not all staff were held to the same standards- numerous key holders got away free from punishment or expulsion shoplifting, unprofessional actions towards customers, & rule/protocol breaking (Key holder is a leadership position similar to a "shift manager") I felt passive aggressively discriminated in the work place. Was told by a new manager that our training under our previous manager was essentially sub par but that she did not believe in "re-training" she would just write us up as we went along because she believed in teaching a you go.. (?) Found another job very quickly after that to avoid the stress... (It was also rather insulting because I was looking to be promoted to key holder by the previous manger who held us to higher professional standards than our new management apparently knew)