4.0
Nov 27, 2022
Current employee, more than 1 year
Nottingham, England
Recommend
CEO approval
Business Outlook
Pros
Flexible with working hours and life commitments, easy going atmosphere, food provided in the office, plenty of incentives to motivate individuals and teams.
Cons
Lack of direction and leadership depending on your team leader, no consistent approach across teams, gaps in training and knowledge, lack of solid processes to fix issues which leads to frustrated agents and customers.