Pros
The one thing that genuinely stands out is the people. Most colleagues were collaborative, supportive, and easy to work with; there's a real team spirit among peers that made the day-to-day more bearable.
Cons
Where to begin. The compensation structure is the most glaring issue: commission-only pay that falls below the London Living Wage, despite being required to be in the office five days a week. The advertised OTE of £60k–£70k sounds compelling on paper, but the reality is that very few people are actually hitting their numbers. Most will be stuck on the minimum base for at least the first three months, possibly longer. Realistically, the role is closer to a £30k–£40k OTE than anything advertised.
The office environment doesn't help. Loud music plays constantly, which might suit a certain vibe, but it makes it nearly impossible to have a coherent call with a client. It feels performatively startup-y rather than actually productive.
Management is a real weakness. Without being overly harsh, most people in leadership positions lack the experience the role demands. There's no clear structure, no CRM, and processes are improvised at best. High turnover is the predictable result, and it shows.
There's also a creeping surveillance culture: cameras have been installed to monitor the floor, which says a lot about the level of trust extended to employees. No perks of any kind, and if you need time off before you've accrued enough leave, you take it unpaid, full stop.
Weekend working is another grey area. It's not officially required, but there's a clear expectation in practice, which creates an uneven playing field depending on who you are and what your life looks like outside of work.
On the product: competitive rates, yes, but the offering is genuinely basic. There's limited real value to sell beyond price, which makes the job harder than it needs to be and puts a ceiling on how compelling your pitch can ever be.
