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      GoTo

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      GoTo reviews

      Disapproval of CPO & CTO - Anonymous employee GoTo Employee Review

      3.0
      Jun 15, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Across the board, one of our biggest competitive advantages has been the caliber of our individual contributors and managers. These teams move fast, iterate quickly, and collaborate with a level of openness that’s rare in larger organizations. There’s a strong execution culture—people care about solving problems, not just checking boxes. Below the director level, there’s minimal politics; folks are focused on doing great work and helping each other succeed. That creates real velocity. Our product leaders, especially, are the glue—they understand the product, rally teams, and drive delivery with discipline. If we could scale that mindset upward, we’d be in a very different place today.

      Cons

      Innovation thrives on clarity, accountability, and healthy tension between product, engineering, and customer needs. Since Paddy’s departure, that balance has been harder to maintain. His leadership created space for bold ideas and technical rigor to coexist—something we haven’t seen at the same level under the current structure. Consolidating the CPO and CTO roles under one leader, Olga Lagunova introduced single-threaded decision-making, and when appointments appear influenced more by personal relationships than domain expertise, especially in critical roles like UX, it sends the wrong signal. SaaS success requires specialized depth and hard-won empathy for users—things that can’t be replaced by proximity or loyalty. LogMeIn succeeded because we were relentless about solving real problems. That edge feels dulled today.

      avatar
      GoTo Response
      1y
      Thank you for sharing your feedback and for your two decades of dedication to GoTo. We’re glad to hear that collaboration, strong execution, and effective product leadership are areas where you see us excelling—these are important strengths that support our commitment to core values like “moving fast” and “thinking big.” We agree that achieving the right balance in leadership and organizational structure is essential to our continued progress. The PTG team and leadership remain focused on making decisions that align with GoTo's long-term strategic goals and foster the culture we aspire to build. We encourage you to continue sharing your ideas and feedback with your HR business partner or manager as well so we may continue to evolve and grow together.

      Explore other reviews about GoTo

      5.0
      Feb 19, 2026
      Copywriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good team, flexible remote policies

      Cons

      Lots of layoffs, too much turnover

      avatar
      GoTo Response
      4mo
      We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
      1.0
      Jun 15, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote and unfortunately that is it

      Cons

      Sales org is in disarray, constant changes to quota, replaced all of inbound with reps in Guatemala, very low and inconsistent lead flow. Maybe 25% of reps will hit quota month over month

      2
      avatar
      GoTo Response
      4d
      Hello - We're always looking for ways to improve the employee experience, and voices like yours help shape that. We'd encourage you to connect through internal channels so we can better understand your experience. Thank you for your feedback and for your 3 years with GoTo.
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