Great potential, broken promises - Department Manager H&M Employee Review

2.0
Jun 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Very values-oriented company. Great product selections. Very good on-going training programs. The ability to build great professional relationships with store team is fantastic.

Cons

Where to begin: The company has seemed to have lost it's way via it's "rapid growth period", especially in a "certain" Southern market. VERY(read: next to non-existent) poor communication with most of the District team members. Many people are poorly placed in their various roles without nary a clue of what they are doing, from the recruiter sourcing poor candidates to lead new stores(leading to unprecedented turnover from committed store team members), to facilities managers that take weeks to address known safety and operating issues. Most egregious of the many challenges are the broken promises towards a path of growth with the company. This was a company that really prided themselves on promotion from within. However, that came with a catch, as in only if you were liked, no matter how well you performed at your job. It's rather unfortunate to have witnessed how low the morale of our market became in such a short amount of time...

Explore other reviews about H&M

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice team members, fast paced enviroment

Cons

Entry level with low pay

2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Job had potential growth when company was in a healthy state, ability to move into different career paths internally, pay is competitive, discounts on clothes a plus

Cons

Company lacks ability to adapt and evolve with market which has resulted in poor sales, mass layoffs, constant restructuring of positions, putting people in positions with limitedexperience and setting them up for failure consistently, poor leadership, lack of accountability and ownership, bonus structure poor, work life balance non existent if you are in an operations role.

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