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      H&M

      Engaged Employer

      H&M reviews

      Call center Agent - Call Center Agent H&M Employee Review

      4.0
      Sep 13, 2016
      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, fun work, discounts if you buy clothes, more like a family than co-workers, easy to talk to supervisors. I liked it a lot

      Cons

      A lot of sitting, more than one angry customer, have to make telephone sales, work on weekends and holidays what I didn't mind

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      5.0
      May 27, 2026
      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great environment, people, and values.

      Cons

      OT is not available, only rarely.

      3.0
      Jun 26, 2026
      Sales advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits even for part-timers is a huge win! Sick leave, vacation, and community days. Nice management and really friendly coworkers. Decent employee discount. Diverse and welcoming environment.

      Cons

      Very stressful work environment considering the low pay. Poorly managed and operated. They clearly try to run lean and do as much work with as few people as possible. Very unprofessional overall and a lot of greenwashing.

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