Pros
You get paid a decent salary. Other than that nothing much
Cons
-Micromanaging and incompetent TL from a neighbouring country who laughs at the challenges the team faces and never fights for you as an agent -They tell you not to talk and to type out specific words to take breaks -Simple things like public holiday policies take months to finalize even after several discussions -0 communication and transparency from management -TL also won't hesitate to embarrass you in front of your team, he will also try to enforce rules that go against the labor laws in msia. Several agents have reported him for this -They make you do extra work because they cannot extract data properly -The TL will also try to get you to do his work with empty promises regarding a promotion -Several people have already left the project in under 6 months