The company is reactive in the worst sense. It still feels very much like a start-up but has grown very fast. Feedback and suggestions on improvement go nowhere and every problem appears to be dealt with only when there is negative press around it. There is a lot of saying one thing and doing another. What attracted me to this role were the shifts, the German classes, and that it was primarily chat support not phone support. Since starting everything is changing for the worst: the shifts are going to be changed so we have to work till midnight and Sundays (non-negotiable), the support is moving towards phone, and the German classes are realistically only suited to employees with stable shifts i.e. NOT Customer Service. Everyone is afraid to give negative feedback because everyone is on probation for 6 months then fixed term contracts.
