- unprofessional, inexperienced founders who think they know everything and can't delegate responsibilities, absolute control freaks with an arrogant attitude and lack of values who think they know everything better but in reality they don't
- bad politics: caused by a lot of big male egos
- so many issues in operations, CS, AML because short term growth is prioritised at all cost
- the office is a construction site, but it's fine because founders have a nice big office with ac