All sales, no substance - Business Operations Manager N26 Employee Review

Thanks very much for sharing your feedback with us. We take all feedback seriously, and there are a number of points you have raised here that give us concern. These points will be taken back to the relevant people across the business. As we hope you are aware, we have introduced a whole range of new employee communication channels to share company information with all of our employees. We’re also introducing more tools and processes to obtain employee feedback. This includes our quarterly employee engagement survey, more detailed performance and development discussions, and the external Speak Up hotline where you can raise concerns confidentially. On top of this we have implemented a new All Hands meeting cadence to discuss business updates and company information. Finally, our Recruitment process is designed in a way to eliminate favoritism or preferential treatment for any groups. We have teams that focus on inclusive hiring both at the executive level and with our entry level team members. We never focus our hiring efforts on specific university types or backgrounds. We are proud to have increased our gender population month-on-month and continue to grow our business with a huge multinational community of over 80 different nationalities working with us. We hope you are starting to see a positive impact from changes that we are making following the huge growth period we experienced. Open communication is crucial to our continued improvement, and as always we would welcome a direct conversation if that is something you would be open to. Please reach out to the People Team if you’d like to discuss anything further. Thank you.