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      N26

      Engaged Employer

      N26 reviews

      Disorganised and terrible management - Customer Service Agent N26 Employee Review

      2.0
      Jan 3, 2020
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company offers good pay in comparison to other positions in Berlin, however due to the awful environment the pay is not enough of a pro in the end.

      Cons

      I joined the company when it was still relatively small, during my time there the company grew exponentially and in my opinion they could not keep up with this growth. Management was often disorganized and inexperienced, priority was given to people internally to be promoted (which in theory sounds great), until you realize that this means very inexperienced people were getting promotions, and often proper process was not followed. For instance job offers were sent out by email internally, often requiring a written test, resume, and cover letter for you to be considered. You would then need the approval of your team leader before you would be considered for an interview. Not great if your team leader openly dislikes you (and most other females) for no apparent reason. If you do jump through all these hoops, and have your interview, you may then find out that they gave the promotion to someone else (and had been intending to all along), without this person even being interviewed. This is just one of many things which created an unfair and downright depressing atmosphere at work. It is little wonder that most people felt overworked, under appreciated, and were often taking many sick days.

      avatar
      N26 Response
      6y
      Hi. Thanks for taking the time to share your experience with us. It’s disappointing to hear that your experience was less than a positive one, and we’d like to take the opportunity to address your feedback. Our growth in 2019 was not without its challenges, but it also came with the opportunity to introduce many new programs and processes. The program guidelines for Internal Job Opportunities are something we have recently reintroduced to the entire company. All internal recruitment is driven by our team of Recruiting Partners, to ensure each applicant receives a fair process, and opportunities for growth. Last year we also rolled out a bi-annual promotion cycle, which allows our people to take ownership of their development in a structured and transparent way. As we hope you experienced during your time with us, we have an extremely talented and diverse group of people working together across the business, each bringing new knowledge and fresh perspectives to the team. Building a relevant and inclusive global product wouldn’t be possible without each person’s unique contributions, and is one of the many reasons why diversity and inclusion are so important to our mission. You mentioned that you joined N26 when we were much smaller; this is something we celebrate and really appreciate you being a part of this journey with us. Our door is always open, so if you have any other feedback or comments, please get in touch with the People team. We would be happy to chat with you.

      Explore other reviews about N26

      5.0
      Jun 13, 2023
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product and design and team is worldclass

      Cons

      more focus on understanding customer needs

      5.0
      May 21, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Small team in NYC working on bringing N26 to the US. Flat team structure (no bureaucracy or painful hierarchies). Open lines of communication and instant feedback loops. Everyone is extremely smart and driven towards a common goal, and we also enjoy each other's company both in and out of the office. There's also respect for having a life outside of work and a good sense of balance. Huge opportunity to take on as much work as you can handle and drive your own workstreams and outputs. I've found that my scope of responsibilities is quite large, and since joining, I've broadened my skill-set significantly in areas I wanted to expand upon.

      Cons

      Coordination with Berlin can be difficult at times given time zones and hypergrowth there. Nonetheless, people always are willing to help out and make themselves available when needed. Small team size as of now means fewer hands to help with all that needs to get done. That said - plenty of opportunity for new joiners to take on key tasks and responsibilities as we continue to grow the team

      32
      avatar
      N26 Response
      7y
      Thanks for sharing your feedback with us and your experience of working at N26.
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