Retail Division Is a Mess - Store Manager New Balance Employee Review

1.0
Sep 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Great product and great customers

Cons

Management is prejudice and disrespectful to those they don’t like. It doesn’t matter if you hit sales goals or not they will find something to pick you apart about. They are opening new stores frequently and have no idea what they are doing. They can’t get you the resources you need to operate effectively. If the store does well they take the credit, if it doesn’t do well they place all the blame on you. No accountability whatsoever. Receiving product was a nightmare as invoices were incorrect the majority of the time and again, we would get blamed for someone else’s mistake. They don’t give new stores an adequate payroll to get everything done and then reprimand you for going over payroll to get the job done or reprimand you for not getting things done. You literally cannot win here, it is impossible. There were several times my manager agreed to something with me, or outright told me to do something, and when her manager decided it was a bad idea she never took the accountability to say I told him to do that.

Explore other reviews about New Balance

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, supportive team and management

Cons

Disorganized when it comes to dealing with the back of house with stacked up boxes of shipment.

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome team, great environment, awesome work-life balance

Cons

Area is pretty outskirt from the city, distance between offices are too far

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