Onshape Education - good benefits, organization lacking - Customer Success Team Lead PTC Employee Review

3.0
Nov 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Great compensation, work/life balance (can't speak for others), solid benefits package. Onshape is a really cool product. At best, engagement with teachers who enjoy your product and services is fulfilling. Friendly teammates. Opportunities to take on your own projects and have autonomy over your work if you take initiative. Summer fridays.

Cons

Interviewed with direct manager and assumed would be working for her upon hiring; on day one learned that another manager was hired between us. Not very transparent from a job-search perspective. Onboarding was near-absent (big emphasis on "learn as you go" but you mostly learn that there's simply no process or accountability for many tasks). Constantly delayed on projects due to lack of institutional knowledge on common practices, resources, or tools. Misled regarding relative time spent on different job tasks, ultimately spent most of time chasing trial conversion deals from leads that unimpressive sales team "qualified". KPIs and metrics of success were wildly unrealistic and underlying assumptions not justified at any point. Requested commission/bonus when realized how much of work was sales, but goals were unattainable because I'd already closed most of my best leads, leaving me far fewer opportunities to win during goal period. Nepotism and mediocrity tolerated/overlooked regularly. Finally, after strong performance for an entire year, laid off during November purge with absolutely no notice nor option to seek other roles.

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5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Work life balance

Cons

Organizational structure changes Low growth internally

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, great colleagues, good HR training on goals and objectives

Cons

Depends on the group, toxic culture pockets exist, abusive and bullying behavior is laughed at and accepted rather than corrected, unclear strategy, business unit level vision is lacking, no accountability, several HR complaints against a manager go unaddressed, slow to change, can be chaotic, more interest in checking the box than hitting the right mark.

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