Good work-life balance but hard to succeed professionally. - Customer Success Manager PTC Employee Review

3.0
Feb 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Overall good experience. Offer good work-life balance, however the unspoken expectation is for you to work sunrise hours or after hours to go "above and beyond". You have to be a self-starter to build your own network within the company to be successful. Great PTO benefits, health plans could be better.

Cons

PTC operates in silos, it is hard to collaborate with anyone. New CEO changed the company from an innovative focus to purely numbers focused. Constant re-organizations and lay-offs. They advertize education assistance but it will constantly be "paused" due to various reasons or they won't approve application. They advertise competitive salaries but they are far from it and merit increases (if they happen), are minimal and insulting. No promotions or role changes from within the company even if you express interest, they will go through lay offs and hire externally. Executive Leader of DEI is white, middle-aged male.

Explore other reviews about PTC

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Work life balance

Cons

Organizational structure changes Low growth internally

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, great colleagues, good HR training on goals and objectives

Cons

Depends on the group, toxic culture pockets exist, abusive and bullying behavior is laughed at and accepted rather than corrected, unclear strategy, business unit level vision is lacking, no accountability, several HR complaints against a manager go unaddressed, slow to change, can be chaotic, more interest in checking the box than hitting the right mark.

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