It's all in a day's work - Customer Service Staff Publix Employee Review

4.0
May 22, 2011
Recommend
CEO approval
Business Outlook

Pros

Promotion from within allows for more appropriate and knowledgable associates to enter management and run the company properly. Benefits even for part-time are fairly generous. Company takes pride in it's associates and works to treat customers they way they should be treated. Pay raises available every six-months. Evaluations are given in regard to work performance. Job class training program in tact to ensure consistent training. Associates are coached and counseled instead of just discharged ( given chances to improve. ) Safe and ethical workplace.

Cons

Progressive discipline can sometimes be TOO lenient ( eventually, you can only coach so much before it's time for discharge. ) Pay raises aren't very generous. Associates are sometimes promoted based on favoritism or a willingness to do the job, not neccessarily based on performance. No raises for promotions to leadership positions ( non-management ). Attendance and punctuality policy is too lenient and punishes the associates who have good attendance, as they must pick up the slack constantly. Some manager's fail to execute and enforce policies.

Explore other reviews about Publix

4.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good compensation including not just standard pay, but also end of year bonus 80 hours for hourly associates, 8% of your annual earnings granted to you in free company stock thru which quarterly dividends are paid, ok 401k, and gift card and other associate coupons. Good stability and growth. Good company culture.

Cons

Can be slow and resistant to change. Uses some antiquated systems and software that should have been replaced years ago. Does some things that don't make sense. Some managers can be good, while others not very good. Although these cons may be true for a lot of companies. All roads eventually lead to Lakeland where they are headquartered. Geography can be a big one if you are not a Florida native. If you don't want to live in Florida for some legitimate reasons, there can be limited job options in other states, especially if you aren't interested in retail or warehouse jobs. Standard retail negatives about not having a lot of holidays off.

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