Pros
To start off, the healthcare/vision/dental benefits are awesome, and so is the fact that we have free food for most of the lunches during the week - I barely ever buy groceries. The office is beautiful and has a contagious energy with a start-up feel, even though we've grown a ton since we began. One of my favorite things about working at Qualtrics is the freedom we have to fix anything that's not working. As a fast-growing company, there are a million things going on and many of the processes or systems that we have need to be improved. This is not an environment that everyone would thrive in, but if you are a proactive, forward-thinking, creative person, then this is an environment you would thrive in. I've seen my coworkers revamp everything from internal training programs for specialty products, to both our online and internal product documentation, to our recruiting process, to the way we handle support interactions. The core job is a support role (which was very clear to me throughout the recruiting process), but if you're only handling support interactions and you're not satisfied with this, there are PLENTY of projects you can take on to improve other aspects of Qualtrics (as long as the core job function is covered first). The next major pro for me is the people. I'm surrounded by creative, hard-working, innovative people that want to grow the business and grow themselves professionally while they're at it. Qualtrics only hires candidates that are overqualified for the role of Product Specialist, and this is because they are expecting you to quickly move through your metrics and take on another role in the rest of the company, armed with your in-depth knowledge of the product. All of the Product Specialists I've come in contact with are very willing to stop what they're doing and help you out if you have a complicated client issue or want to learn something more in-depth, whether that's something about the product, about Qualtrics, or about other skills needed to prosper in your career. I love working with people who are friendly, innovative, and DON'T push you down just so that they can succeed.
Cons
The biggest con is probably the fact that the role is a support role. Clients can be very difficult to deal with sometimes, although the overwhelming majority are not difficult and I have had many more positive experiences than negative. But there are customers that are rude, and it can also be hard to instruct customers on complicated processes, especially if they have a very low level of knowledge of Qualtrics and/or technology in general. Some interactions can drain you (especially after you have to delete a million trial accounts), but I knew when I accepted the job that I was signing up for a support role because this was super clear from the beginning of my application process. Another thing that I find to be a con is the disorganization/inefficiency around some processes. Finding information without asking someone can be really difficult, and for the first few weeks, I felt like a chicken with my head cut off because there is SO much information you have to learn quickly to excel at the job. The people around me knew the answers to my questions (or had a better idea of where to find the answers), so we've been able to operate without the clearest/most organized processes in place thus far, but this isn't sustainable long term. Because of this, there are people actively working to fix these issues, and once you get adjusted, you learn how to operate with ambiguity and solve problems better than you could before working at Qualtrics. The last con that I have is that the salary is low. I justified it for a couple of reasons. This is because the role is for a year at most (if you pass your metrics) before you get a raise and move into another role in the company. The second reason I was fine accepting a lower salary is because of the low cost of living in Utah. It is insanely cheap here, especially coming from the east coast as I did. Also, the benefits make the salary less scary. All of my healthcare, vision, and dental is covered and as I mentioned above I barely have to pay for food because they feed us so much at work. Lastly, I have a great work-life balance, and I personally would rather make a bit lower salary and have a life outside of work instead of making $100,000 and having to work 12-15 hours a day, like most of the people I graduated with that accepted jobs in similar industries.