Would Not Recommend - Customer Success Qualtrics Employee Review

2.0
Jan 17, 2024
Recommend
CEO approval
Business Outlook

Pros

-Younger crowd if that is important to you -"Cool" tech offices, lunches, coffee, etc -Totally team dependent, but work/life is pretty flexible. -I genuinely loved my team and my direct manager. We all worked well together and I was able to learn a lot.

Cons

-Too many empty promises ex: not doing promotions, cutting bonuses due to not rating us one quarter, inconsistent on "how" to get promoted and the process is pretty inefficient. -"Hybrid" = come into the office 4 days a week which is tough because when many of us started, it was suggested to come in 2 days a week. -Layoffs will happen (the layoff process was also highly unprofessional and chaotic. There is no "right" way to do layoffs, but there certainly is a wrong way.) -Upper management was disorganized and never felt trustworthy

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

1.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free lunch and that’s everything

Cons

* No company vision * Pay is mediocre * Lack of growth opportunities * HR is TRASH! You will not be heard nonetheless * Sales driven, which is fine, but that changes every decision the company makes * Lack of product direction mainly because management sucks!! They cannot even prepare a decent product strategy document for a given FY. They ask the L4-L7 levels to come with product goals that they think are important! As long as you produce a BS concept on AI for your product, you are a star, you don’t have to even deliver it! Success metrics are only for the papers, they don’t care if they’re generating any revenue from it!

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