A good place to work but needs some improvements - Customer Service Representative RBC Employee Review

3.0
Oct 30, 2009
Recommend
CEO approval
Business Outlook

Pros

RBC has a good benefits package, job security and multiculturalism. They are the biggest bank in Canada and overall they try to promote hiring from withing the Company which can sometimes be a negative thing too.

Cons

Not too flexible about time off, specially for CSR's and there is high turnover. It's either there are those who have been there a long time and those that are new and no in between.

Explore other reviews about RBC

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone is very nice, friendly

Cons

Access across RBC is very time consuming

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable work life balance. The culture is really great, very easy to work with complex management and managers. Willing to help you grow and learn with clients

Cons

Not a lot of room for growth unless you come in the door with that expectation. It can be very easy to get stuck in this role as your pay slowly increases and the job title mostly stays the same. Associate promotions and raises are rarely given and take a lot of coercion to get.

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