Pros
RBC is a very sound financial institution with many different products to offer. This lends itself to also having many job growth opportunities. The people are generally friendly and very helpful. I find that, for the most part, clients leave happy and are starting to spread the word in our area about our service. There is a very strong emphasis on placing the goals of the client as a number one priority. As with all sales roles, there are minimum expectations for mystery shops. Beyond that, there is an open door we can walk through to make each client interaction unique. All-in-all, RBC Bank is poised to be a strong choice when seeking employment.
Cons
some miscommunications about expectations, frustrations when researching items that were more easily found when worked with competitor bank