Not what it used to be - IT Service Desk Specialist Roche Employee Review

1.0
Dec 3, 2025
Recommend
CEO approval
Business Outlook

Pros

You get about $100 for Gas and $100 for Food per month

Cons

They literally exploit you. It's back to back calls. Management has no idea about the job, None of them have ever done it.

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Roche Response
6mo
We’re sorry to hear that your experience did not reflect the values we aim to uphold at Roche. We understand how vital effective, accountable management is to fostering a respectful and productive work environment, and we take concerns like yours seriously. We recognize that management practices shape culture. That’s why we’re continually working to improve how we support, develop, and hold managers accountable; through feedback, learning programs, and clearer expectations. We also encourage open communication and the use of internal channels so issues can be addressed constructively and confidentially.

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5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive, friendly, growth oriented, food

Cons

Not many, I generally liked it

3.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent Employee Benefits and beautiful facilities

Cons

As a seasoned quality professional I could not recommend enough that you stay far away from this company. The entire Global Quality program is run on gaslighting. Procedures are vague and cryptic and the management solution is always to just copy and paste from another site. You will be told to "speak up" and its an open and collaborative environment, but that could not be further from the truth. Roche is a toxic environment that is run by cliques that pick and choose who gets to succeed. If you dare to speak up you're targeted and ostracized. If you want to succeed there you just need to nod head in agreement and try to follow the cryptic task that is gonna set you up for failure anyway. Success is completely contingent on how well you gossip and politic. The "Branchberg Mafia" is run on emotions and direction will change day to day depending on how leadership feels that day. Again I recommend looking somewhere else if you're looking to make an impact and enjoy a challenge. If you enjoy being a sheep or like weak and emotional management. This is the place for you.

2
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