Great Co-workers! Fun Products! - Customer Service Representative SAIC Employee Review

4.0
Apr 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Significantly better benefits than those offered by previous companies on the same project. A higher number of staff than in previousf employers on the same contract.

Cons

It's retail; sometimes customers have unreasonable expectations. People often take out their life frustrations on us. There are sales involved as well. I have heard that some people feel that the eleventh commandment is "Thou shalt give customer service staff a hard time."

Explore other reviews about SAIC

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Outstanding colleagues, strong teamwork, meaningful work, supportive leadership, and opportunities to for professional growth.

Cons

No cons to mention at this time.

3.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Current Leadership: The management structure has stabilized significantly, and my current supervisor is excellent—supportive, engaged, and great to work with. Excellent Team Culture: The coworkers here are fantastic. There is a strong sense of camaraderie, and the team is incredibly supportive. Strong Compensation & Growth: The base pay is competitive and fair, and there is excellent opportunity for extra pay and overtime. From a professional development standpoint, I have learned an immense amount in my field over the past year. Enjoyable Travel: Excellent opportunities for work-related travel that adds great variety to the day-to-day routine.

Cons

Management Inconsistency Early On: My first supervisor took zero interest in team well-being, or development and the second had significant temperament issues that ultimately led to their departure. While it has been resolved now, Apparently management here like a lot of places is hit and miss. Heavy Workload: The workload can feel a bit overwhelming and intense at times. Striking a consistent work-life balance remains a challenge under the current demands. Role Expectation Mismatch: Some of the technical responsibilities and projects I have handled since joining were not clearly outlined or explained during the interview process. Navigating these unstated expectations alongside an already heavy workload has been a significant challenge.

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