Best Software was a family environment Sage Software is becoming too aggressive of a corporate culture - Software Support Analyst Sage Employee Review

3.0
Mar 18, 2009
Recommend
CEO approval
Business Outlook

Pros

Good benefts, health insurance, time off, bonuses, well-developed HR program.

Cons

Management is becoming driven from the top down. Lower managers are trying to produce numbers for upper management. By so doing, they are driving employees to produce numbers. The customers are starting to lose out as a result. You can't take time for the customer because it will hurt your metrics. The training is great at first, but after 3 months they default on seeing and providing the real ongoing training needs. It starts to be a game of producing numbers because the upper management has decided that these numbers mean the company is going to profit. It gets to the point where lower management is resorting to dishonest means to try and produce the numbers. If something is important, but it isn't part of the numbers that the lower managers are trying to produce, it will be neglected because the lower managers are trying so hard to produce the numbers they can't afford to consider anything else.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

Cons

Departments with mixed roles of similar tasks, yet separate teams without collaboration.

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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Sage Response
2w
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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