2.0
Aug 20, 2008
Former employee
Mercer Island, WA
Recommend
CEO approval
Business Outlook
Pros
Square D historically has the very best best brand recognition in the industry. some product lines are still good quality. The people are great people and try to be as helpful as possible, both internally and externally.
Cons
Company is forgetting the level of service that got Square D to be recognized as the industry leader. Arrogance from management that customers will simple accept reduced service levels AND continue to pay a premium for the product. Too much of a blind eye toward poor middle managers. Resource constraints make it hard for front line employees to provide good service to customers. This creates a lot of stress because you know what needs to be done and you still can not get it done.