You can do so much better - Marketing ServiceNow Employee Review

1.0
May 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Quarterly bonuses - though they're based on "performance" and can vary dramatically between quarters. By performance I mean the manager's mood/ or whether you've suggested something they disagree with Smart colleagues - I can't deny that these are some of the brightest people you'll ever work with Fast paced - Never a dull moment Great customers and technology

Cons

If you want to work at ServiceNow, make sure your starting salary is amazing, because for as long as you work there, it will never increase. Very cut-throat environment. In all my time there, I feared for my job - as does everyone else. Unless you were hired thanks to nepotism (which runs rampant in this company), your job is on the line every single day of the year. Colleagues disappear all the time and with no explanation. The European head of HR is one of the most cruel people I have ever worked with. Does not listen to employees, seems to love firing them.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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