A decent place to work if your manager is good - Software Development Engineer ServiceNow Employee Review

3.0
Aug 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Good compensation Stock is doing great Opportunity to work on challenging problems It is very easy to get visibility though the company is expanding

Cons

Bad work life balance No 401K match and the company doesn't care to improve it. Upper management is rude at times. Luckily my manager was very polite and did not expose me to them a lot. Lots and lots and lots of internal politics.

Explore other reviews about ServiceNow

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people, great pay, substantive projects, builds presentation and networking skills.

Cons

All virtual unless you are in a state with an active office, like California.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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