Good Software Product, but the benefits are a JOKE! - Software Engineer ServiceNow Employee Review

4.0
Jul 12, 2020
Recommend
CEO approval
Business Outlook

Pros

- The product we make is a market leader. - Company is growing.

Cons

-The 401k is a joke. Do not call yourself an "Enterprise Software Company" when even the smallest start-ups offer more appealing 401k matching. - We are one of the most expensive solutions compared to our competitors. We are approaching $5B in annual revenue. How about we use that and take care of our employees? Increase our medical and retirement benefits? It's a radical idea, I know... - It's hard to take time off. They say you have unlimited, but you will be lucky if you get any. The reason they have unlimited is so they do not have to payoff your unused PTO when you decide to leave or when they fire you.

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5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Cons

- Hard to get remote position nowadays - Could have better pay

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

pay was solid. i guess you can get in at a good strike price if you receive a new grant now...

Cons

- Bill and p5 are busy living the high life at F1 races and concerts, while the operators get cut - Leaders have been told not to promote internally. Only external candidates, ideally from salesforce - we just cut 2500 people and leadership refuses to even acknowledge it - Refresh #s are low and we have been told additional stock grants for lower than VP will be <1/2 or 0 - we continue to move away from what our product can actually do now we are just building screens and selling an unrealistic dream

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