Pros
This company was awesome to work for a few years ago, but somewhere between the IPO and now, something that I can't put my finger on has changed. ServiceNow is an industry leader in what they do- clients are the cheerleaders and are fanatical about the platform over any competitors. - Super Helpful environment (most of the time), Professional Services Consultants that have been there a long time are happy to show new people tricks on the platform. PS has a tremendous amount of talent. - Corporate Culture is attractive- they embody the typical "Southern California" Tech company, and I mean that in the best way possible. Free snacks, food, drinks, etc. (some offices even have a private gym). HR puts together some funny videos- moral is overall solid. - The ServiceNow Community is helpful and intelligent, many connections can be made at the User Group Meetings.
Cons
- Low-Mid Level Managers have nothing to do sometimes except for build power points, which is amazing. Some managers want to do consulting it seems- leave those choices to the consultants. - Employees need more training. Pony up and take them away from clients for a few days (yes- it's not billable) until they actual become trained on an application before touting ITIL Best Practices. Send your employees to ITIL Training instead of reading about it in a book. Managers brag about how quickly they can get their Consultants billable, this isn't cool or respectful to the client. - Management is obsessed with pushing Consultants to bill 40+ hours/week. This leads to artificial bloat that some consultants in Professional Services have zero problem with- it's immoral. I've experienced this first hand on many occasions knowing peers are upping their billable hours and have spoken up. Management ignores... - Hiring process was simple- push prospective employees through multiple hiring managers. Don't hire jerks. More transparency is needed here. - Partner Community has some all stars, but also some duds with low level engineers that muck up implementations. Figure out some way to fix this. - Reinstate the policy of sending all new employees to HQ for training. It will pay dividends down the road and give your employees and understanding of where they're coming from as a company.