ServiceNow - Senior Data Center Operations Engineer ServiceNow Employee Review

4.0
Jun 28, 2015
Recommend
CEO approval
Business Outlook

Pros

Awesome cultural awareness and lenient work environment which subsequently increases production productivity. Pay was top notch and I was moved cross country all expenses paid = $30,000 total cost to the company Company provided vendor specific and industry specific training adding to knowledge base and adding certification to my portfolio Proper ITIL Change Management for all internal / external issues

Cons

High stress work environment due to long work hours and project deadlines Company hired less qualified people who were dedicated to the company and made the impossible happen, which were later replaced with more qualified people after first year of productive service. Several people lost their jobs that were good at what they did, but they found a more qualified person and the less qualified was let go with a rehirable status. Division between Sr. Executives and Middle Management. This causes the Managers to work their employees hard to impress their superiors, but this is also the case most anywhere.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

See reviews by: Helpful|Rating|Date|All