DO NOT TAKE A JOB HERE - Anonymous employee ServiceNow Employee Review

1.0
Aug 20, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The salary is definitely competitive, and offer high yielding stock options. There is a lot of opportunity for travel. Benefits are good.

Cons

They fire as many people as they hire, if they don't like you and you don't agree with the politics they will get rid of you just as quickly as they hired you. The amount of people I saw let go in the 6 months I was there was crazy, I would say 15-20, that I worked with personally and many more that I did not know. There were directors who worked there for years that they fired just because "they were going in a new direction". They overwork you to an unimaginable point, you are expected to be available 24/7 to answer emails and calls, and if you don't your neck is on the line. If you take a job here be ready to be at their beck and call from 6am to 2am, take phone calls during dinner, work on the weekends, take a red eye and work the next day, and don't dare take a lunch break.

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5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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