A terrible place to work with the worst upper management I have ever seen - Manager ServiceNow Employee Review

1.0
Sep 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Stock price. This assumes you started 2-3 yrs ago AND got a nice allocation IC engineers who are all in the same miserable boat as you The infrastructure teams Some of the mid-level managers are great

Cons

Completely ruled by a small group of power-mad dictators who can have you executed on demand. If you are one of the select few they like, you can do no wrong. For the rest, its praying that you don't cross their radar. I imagine this is what it must have been like in Saddam's Iraq The dictators and their cronies think they are the best engineers in all areas. Its not uncommon for a design to change based on their *feelings* on how it should look. Their OPINION trumps all. I know a team who worked on an idea for 2 months only to have it shot down by a dictator in 2 minutes with "that is terrible idea" and no other explanation given As many reviews says, random firing are common and there is never a reason given. In fact, people only find out somebody is gone when they go to their desk and it's empty Turnover is terrible with entire teams quitting or getting fired all at once Long hours with no thought given to time zones or weekends

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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