Like Prison - Group Benefits Customer Service Representative Sun Life Employee Review

1.0
Oct 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits are good, that's pretty much it. A couple nice managers

Cons

Awful place to work. I have chills just thinking about it. -There is not an ounce of humanity and compassion there -They don't beleive in enjoying work. You come in, take your calls and go home. -No positive attitude or encouragement, -When you have questions during calls, they rudely tell you ''you learned this in training, you should know it'' -Training was just information cramming for 2 months. -Trainer was condescending and called you out during class if you were late on if you didn't remember something we learned. Such a negative work environment, wouldn't recommend to anyone

Explore other reviews about Sun Life

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

Cons

Contract with VOYA ended and was not rehired with VOYA

2.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Holidays off, okay pay, cross train in other areas that are needed

Cons

Managers, doesn’t keep advancement promises, always mentioning room for growth but when the opportunity presents itself they have an excuse for why right now is not a good time to move. Adds training for other departments that are short staffed but don’t compensate for all the different departments calls you are taking. Trying to take PTO is a pain, there are plenty employees so there should be no issues with taking time off

See reviews by: Helpful|Rating|Date|All