TD Canada Trust Review - Customer Service Officer TD Employee Review

1.0
Jul 25, 2016
Recommend
CEO approval
Business Outlook

Pros

- benefits - decent compensation for job role - "advancement" opportunities - TD ownership plan ( they match your stock investment after 2 years of employment)

Cons

- every since Bharat Masrani took over as CEO the company has gone downhill. They adopted a leaner and fitter model (fired a bunch of people, and Bharat received a 10% bonus hike after firing all that staff ) - only focus on their metrics at the end of the day. - Before TD cared about the customer first and sales second but this has changed steadily over the last 2 years. - Management looks at staff like a number and do very little to help and are not understanding - Personal Improvement Plans (PIP) the second you are below site targets - advancement opportunities are bogus - need to know someone - TMs and GMs are never busy and expect you to take back to back calls all day and the second you take an unscheduled break (only allotted 8 mins/ 8 hour shift) they are down your throat about it.

Explore other reviews about TD

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture. Everyone is super helpful and get great production level experience

Cons

I have not experienced any cons

4.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, Compensation, Peers, Communication, Parental Leave, Celebrations

Cons

Micromanaging, Lack of training, Lack of advancement, Lack of communication with SLT, Job Security

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