Job from hell - Customer Services Representative TD Employee Review

1.0
Jul 31, 2015
Recommend
CEO approval
Business Outlook

Pros

It's a job and we get benefits!

Cons

-Can't use you cellphone on bank premises because they are scared we will steal information great confidence in your employees! But guess what a manager and security guard can use there phone. - rules vary from store to store like cellphone policy - no one knows anything and there excuse is Td bank is new so we are learning as we go who opens a business and doesn't know -only care about customer you can be getting cursed at spoken down to and they don't even close that customers account which they should because customer don't respect employees and know they will get there way because of that and management does not have your back. -compensation sucks compared to other banks and trust me I worked at another bank. - hours are pretty horrible especially holiday which you will be working even if only one customer comes in - to many supervisor and still no one knows what's going on -harass you to sell things to customer they do not need or want

Explore other reviews about TD

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Cons

Work / life balance (although somewhat unavoidable in this industry)

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Wish there was some to share.

Cons

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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